UK Postage
London Sneaks dispatches all packages from our warehouse in the United Kingdom/Spain using a tracked and signed for delivery service (DPD, Royal Mail, UPS, DHL).
Dispatch times can differentiate depending on the product; we offer items that are available for same/next day dispatch, 4-7 business days for dispatch and on dispatch you will receive your tracking number. Some deliveries may take up to a month if sent internationally, we aren't able to speed up the orders that take longer but we do give you a sorry gift due to this if you get a long delivery, but try your best to be patient as we are aware of it and we can't pressure delivery companies.
All orders are fully compensated and insured with the chosen courier.
Delivery updates with tracking information will be sent via email so you are kept informed on your order as soon as it's placed.
London Sneaks will not be responsible for parcels that go missing due to incorrect shipping address given.
London Sneaks is not responsible for parcels that are not collected from the Post Office in the time-frame given on the courier website. These items will not be 'returned to sender' as our address will not be written on or inside parcels for obvious security reasons.
Any other items that do not arrive because the courier lost them will either be refunded or sent a replacement item out if available.
Delays can occur during busy periods, we will make sure you are updated from the moment you place an order.
International Postage
International postage costs will depend on the weight and value of the item, this price will be shown at checkout.
If you are based outside the United Kingdom, the following postage timeframes are calculated at checkout.
We use DHL Express for all International orders.
International buyers may receive a customs charge. London Sneaks is not responsible for this charge and it must be paid by the customer. Failure to pay the customs charge will result in additional charges and the order being returned to us and you will not receive a refund for the initial shipping cost.
If you require a different international service, please do not hesitate to contact [email protected].
Returns
We do not accept any returns under any circumstances. If your shoes come with any damages due to delivery we are unable to replace the shoe, unless there are major damages.
PLEASE TAKE THIS INTO CONSIDERATION BEFORE BUYING FROM US!
London Sneaks will not be responsible for the postage expenses of the return.
Your item will be fully refunded as per the order. Once processed, please allow up to 1-3 business days for the payment to be applied back to the payment method.
London Sneaks now offers an exchange service! You may return the original item and fill the out the form with your desired exchange size. Once we have received your return, we will email you a new tracking number once we have dispatched the replacement. Sometimes the desired size may be sold out, we will contact you to discuss available options.
In the unlikely event, if the wrong size or product has been sent by London Sneaks, the customer must inform us within 14 days of receiving the item. The item must be returned in its original box, unused condition and resalable condition. Shipping costs will be reimbursed, only if the incorrect product is received.
Any queries, please do not hesitate to contact us at [email protected]